Hospitality Masterclass:
a Journey into the
Bar World

You will learn about the Standard Operating Procedures in a 5 Star Luxury Hotel, how to handle complaints and learn from them, how to create a great experience for your guests and more…
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DETTAGLI

Descrizione

This Masterclass is not only about making cocktails, this masterclass is a journey into the bar world, it’s about learning how to work and behave in a luxury environment, it's about mastering your communication skills, knowing how to deal with difficult guests, being able to look and behave professional behind the bar.

You will learn about the Standard Operating Procedures in a 5 Star Luxury Hotel, how to handle complaints and learn from them, how to create a great experience for your guests and more…

Durata

2 h

Livello

Intermediate

Lezioni

14 video lessons

Cosa aspettarsi

Behaving in a 5 Star Luxury environment Communication with guests and colleagues How to recognize and treat regular and vip guests How to handle complaints and learn from it Bar tools Things you need to know in order to create a cocktail list Standard Operating Procedures (SOP's) How to make some easy and famous cocktails

LA MASTERCLASS

Contenuti della Masterclass

Sì, voglio partecipare!

DA SAPERE

6 Motivi per sceglierlo

Accesso Illimitato

Studia quando preferisci, H24, 7 giorni su 7.

Tutor Online

Sciogli dubbi e interrogativi.

Materiale Didattico

Se incluso, a supporto delle lezioni online.

Esercitazioni

Se incluse, fai pratica con gli esercizi online.

Workspace

Classroom online con gli altri partecipanti.

Certificato Finale

Ottieni la certificazione finale di completamento.
CON CHI TI FORMERAI

Luigi Gallo & Francesco orefici

Bar Manager & General Manager
Luigi Gallo is the Bar Manager of the Belmond Hotel Caruso, situated in the famous Amalfi Coast in Italy. Luigi worked for the most prestigious hotel in the world like the J.K. Place in Capri,  Four Seasons Hotel in Florence, 45 Park Lane by Dorchester Collection in London, Baglioni Hotel London, Claridge’s Hotel London, Porto Zante Villas and Spa in Greece and for Jumeirah Hotels in Spain.

Francesco Orefici is the General Manager of The Lansdowne Club, an exclusive private members club in the heart of London. Francesco experienced the most luxurious bars working in Lanesborough Hotel, Private Members Club Fifty, Langham Hotel, The Artesian Bar, The Ritz Hotel London and 45 Park Lane by Dorchester Collection in London.

Non perdere questa occasione!

ALTRE MASTERCLASS

Le altre Hospitality Masterclass

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